Delivery policy
1. Where we deliver
We deliver to every wilaya in the Sultanate of Oman through Dalilee (Amaan) or an approved delivery partner. We do not ship outside Oman at the moment.
2. Delivery time
- Muscat Governorate: 1 – 2 working days.
- Other wilayas: 2 – 5 working days.
Times count from order confirmation and may be longer during public holidays, busy seasons and bad weather; we will tell you about any delay.
3. Delivery fees
The delivery fee is shown on the checkout page before you confirm, and on the invoice. Nothing beyond the amount shown in your order is charged on delivery.
4. Tracking
When your order is handed to the courier you receive a tracking number by message; it is also under My account → Orders.
5. Receiving your order
- The courier calls you before arriving, so keep your phone number correct and reachable.
- For cash on delivery, please have the amount shown in your order ready.
- Check the parcel on receipt; if it is damaged, take photos and tell us.
- If delivery is not possible after the courier's attempts, the parcel may come back to us and we will contact you to arrange a new time.
6. Address
Write a clear address with the wilaya and a landmark. You can change the address by contacting us before the order ships.
7. Delays
If delivery is seriously later than the agreed date, you may cancel the order for a full refund.
8. Contact
WhatsApp +968 7720 0544 — care@shilashop.com
Last updated: 2026-10-30