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Terms and conditions

Welcome to SHILA Beauty. These terms govern your use of shilashop.com and your purchases from it. The store is operated in the Sultanate of Oman ("we"). By using the site or confirming an order you accept these terms, our Privacy policy, Returns and exchanges policy and Delivery policy.

1. The seller

SHILA Beauty, Sultanate of Oman. Licence and commercial registration details are on our Licences page. Contact: care@shilashop.com — +968 7720 0544.

2. Your account

  • You sign up with your mobile number or e-mail using a one-time code. The details you enter must be correct and up to date.
  • You are responsible for keeping access to the phone and e-mail you sign in with, and for orders placed from your account.
  • You must have legal capacity to contract under the laws of Oman.

3. Products and prices

  • Prices are in Omani Rial and include VAT (5%) unless stated otherwise.
  • The delivery fee and the total are shown on the checkout page before you confirm. Nothing is added after confirmation.
  • We show products, pictures and descriptions as accurately as we can; packaging may sometimes differ from the picture between production batches without any change to the product.
  • Discounted prices show both the original and the reduced price.
  • If an obvious error in price or availability appears after you order, we contact you before shipping and you may cancel for a full refund.

4. Orders and invoice

  • The agreement is made when you confirm the order and receive an order number and confirmation.
  • We issue a tax invoice in Arabic showing the company name, CR number, order date, prices, VAT, quantities and delivery method.
  • We may decline or cancel an order if stock runs out, delivery to the address is not possible, or we suspect misuse; you then get a full refund.
  • You can cancel your order free of charge before it is handed to the courier by contacting us.

5. Payment

The payment methods shown at checkout are available. See Payment methods. We do not store your card details.

6. Delivery

We deliver within Oman as described in the Delivery policy, and show the delivery method and expected time before you order.

7. Exchanges, returns and warranty

These follow the Returns and exchanges policy. Nothing in these terms limits your rights under the Consumer Protection Law and its Executive Regulation.

8. Using the products

Read the label, directions and warnings before use, patch-test on a small area if your skin is sensitive, and stop using a product if irritation occurs. Information on the site is general and is not medical advice.

9. Intellectual property

Our logo, designs, texts and pictures belong to us or their owners and may not be copied or used commercially without written permission. Product brands belong to their owners.

10. Acceptable use

Do not use the site unlawfully, attempt unauthorised access, enter another person's details without permission, or post misleading reviews.

11. Liability

We take reasonable care to keep the service available and are not liable for indirect losses caused by events beyond our control, always within the limits of the law and without affecting your consumer rights.

12. Privacy

We process your data under our Privacy policy and the Personal Data Protection Law.

13. Changes

We may update these terms; the date of the last update is shown on this page. The terms in force when you confirm an order apply to that order.

14. Governing law

These terms are governed by the laws of the Sultanate of Oman, including the Consumer Protection Law (Royal Decree 66/2014) and its Executive Regulation. We aim to settle any dispute amicably; you may also complain to the Consumer Protection Authority, and the courts of Oman have jurisdiction.

15. Language

The Arabic version of this page prevails over any translation.

16. Contact

E-mail: care@shilashop.com — Phone / WhatsApp: +968 7720 0544

Last updated: 2026-10-30

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